Refund and cancellation policy
When and how you get your money back, including the ₹4,999 advance.
The ₹4,999 advance
- Before you book: cancel any time, for any reason, and the full ₹4,999 is refunded. No questions, no deductions.
- How: tap Cancel and refund my advance in My orders, or message us on WhatsApp at +91 84316 35120.
- When: we start the refund within 48 hours, to the same UPI ID, card or account you paid from. UPI refunds usually arrive within a day; card and net-banking refunds can take 5–7 working days to show, depending on your bank.
- If you book: the advance becomes part of your payment for the car and is adjusted in the final price.
Cancelling a booking
- Within 7 days of booking: cancel in My orders (Cancel booking) or on WhatsApp, and everything you paid through CoBuy, including the advance, is refunded in full. Amounts you paid straight to the dealer are refunded by the dealer, as every dealer agrees to in CoBuy's dealer terms. We follow up with them for you.
- After 7 days, or once the car is invoiced or registered: cancellation is subject to the dealer's policy, because government charges such as road tax and registration may already have been paid. Message us and we'll help you with the dealer.
- If the dealer raises the price after you book, or can't supply the car you booked, you can cancel and get back everything you paid through CoBuy.
Loans and insurance
Loan processing fees and insurance premiums are governed by the bank's and insurer's own cancellation rules. Insurance policies usually have a free-look or cancellation period; ask the insurer.
Failed or double payments
If money left your account but the payment shows as failed, it is automatically reversed by your bank or Razorpay, usually within 5–7 working days. If you were charged twice, message us and we'll refund the extra payment at once.
Need help?
Email hello@cobuycar.com or WhatsApp +91 84316 35120 with your request ID (it starts with CB-).